FAQs

You can find detailed instructions on our dedicated How to Wear page.

There, we guide you through each carry position — including inward facing, world facing, and backpack style — with step-by-step explanations. This ensures a safe and comfortable fit for both you and your baby at every stage.

Instructional videos will also be added soon!

Age Range: 3–24 months

Weight Range: 7–35 lbs

This carrier is certified for use from 3 months up to 24 months, with a minimum weight of 7 lbs and a maximum of 35 lbs.

Always ensure your baby has sufficient head and neck control for safe and ergonomic carrying — especially in the earlier months.

Absolutely. The carrier offers adjustable size settings to adapt to your baby’s growth through different stages. You can easily adjust the seat width using the Velcro band inside the waistband, ensuring a perfect fit as your baby gets bigger.

Absolutely! The design of the carrier makes it easy to breastfeed while wearing your baby. It’s discreet, hands-free, and keeps your baby close and calm. You can easily fold the neck support panel upward and secure it using the buttons — this provides extra coverage and privacy while feeding. Make sure you and your baby are both positioned comfortably, and always monitor your baby during feeding.

Our carrier supports three ergonomic carrying positions, each designed to grow with your baby:

• Front Carry (facing inward) – Ideal for babies from 3+ months. This position promotes healthy hip development and closeness, and is the most supportive when your baby is sleepy or needs extra comfort.

• Back Carry – Recommended from 6+ months, once your baby has strong head and torso control. This is a great option for toddlers or longer wear, offering more freedom of movement for the parent.

• Front Carry (facing outward) – Suitable from around 6 months, only when your baby has strong neck support and is fully alert. Use this position for short periods (max. 20 minutes) and never when baby is sleepy. Always monitor comfort and ensure proper leg support.

This versatility allows you to adapt as your baby grows and your daily routine changes.

You can safely carry your baby for several hours a day, as long as you regularly check their comfort and position. Carrying your baby facing inwards (tummy-to-tummy) or on your back is ideal for longer durations and can be done for hours at a time.

When carrying your baby facing outwards, we recommend limiting it to a maximum of 20 minutes per session. This position is less ergonomic for your baby and best used for short, playful periods.

Alternate babywearing with tummy time and floor play to support healthy movement and development.

Most parents are able to put the carrier on within one minute, thanks to the intuitive buckle and strap system — especially convenient when you’re on your own with the baby.

You can absolutely use the carrier solo, though we recommend using a mirror or asking someone to assist you the first few times. Once you’ve practiced and feel confident, putting it on alone becomes quick and easy.

Always support your baby with one hand while securing the shoulder straps with the other — and don’t let go until the buckles are safely fastened and your baby is secure inside the carrier.

Absolutely! The carrier is lightweight, compact, and perfect for travel — whether you’re at the airport, in a train, or just on the go. Many parents rely on it when flying with their baby.

Facing Inwards (Tummy-to-Tummy):

Your baby is positioned well if:

• The knees are higher than the bottom (M-position)

• The back is gently curved in a natural C-shape

• The face is visible and unobstructed

• You can easily kiss your baby's forehead ("kissable height")

• Chin is off the chest (minimum two fingers of space)

Back Carry:

Your baby is positioned well if:

• The knees higher than the bottom (M-position)
  
• The back is supported an naturally curved
• Baby's upper body is close and snug against your back
• The carrier is high enough so baby can see over you shoulder, but low enought to support their neck safely
• Baby feels scure and doesn't slump or lean back
  

Facing Outwards:

Your baby is positioned well if:

• Baby is at least 6 months old and has strong neck and core control

• The back is straight (not overached) and well supported

• The hips are in a seated position with knees slightly higher than the bottom

• The chin stays above the carrier panel (not pressed to the chest)

• Sessions are limited to 20-minutes to avoid overstimulation or fatigue

We do not recommend using the carrier for premature babies or babies under 3 months of age or 7 lbs / 3.2 kg, unless specifically advised by a medical professional. Always ensure your baby has sufficient head and neck control.

Yes! Most parents wear the carrier over a light jacket or under a babywearing coat. Make sure your baby isn’t overdressed — layered clothing works best.

Some babies need time to get used to the carrier. Try it in a calm environment, ideally after a feed or nap. Move gently and talk softly. With consistency, most babies come to love the feeling of being carried.

Yes, we offer free shipping on all orders.

Yes, we currently ship to the Australia and New Zealand.

Shipping times vary depending on your location. Estimated delivery times are:

Australia: 7–13 calendar days.

New Zealand: 6-12 calendar days.

You’ll receive a tracking link within 3-5 calendar days after placing your order!

You can request a return easily via our Returns Portal at babybonde.com/a/returns

There you’ll be guided through each step from selecting the item you wish to return, choosing a return reason, and generating a prepaid return label.

Once we receive and inspect your return, your refund or exchange will be processed.

Need help? Feel free to reach out to info@babybonde.com.

At Baby Bondé, we want you to feel confident in your purchase and truly happy with your carrier.

If it’s not the right match, you may request a return within 30 days of delivery, as long as the item is:

• Unused and unworn

• In its original packaging with all tags attached

• Accompanied by proof of purchase

For hygiene reasons, used or worn carriers cannot be returned.

We accept returns or offer replacements in the following cases:

• Your baby carrier arrived damaged

• You received the wrong item (model, size or color)

• There’s a clear manufacturing defect (e.g. stitching, missing parts)

• Your package is lost or delayed beyond 45 days (US) / 60 days (international)

To start a return, just send an email to info@babybonde.com with:

1. Your order number
   
   
2. A short explanation of the issue
   
   
3. Clear photos and videos (if damage or defect applies)
   
   

We’ll guide you through the next steps with care.

A note on shipping costs

Return shipping costs are not covered by Baby Bondé. You’re free to choose your preferred shipping method when returning your item.

Please note:

We’re unable to offer refunds or exchanges in the following situations:

• Incorrect shipping details provided at checkout

• No visual proof provided for a claim

We respond to all return requests within 48 hours.

Still have questions? We’re always happy to help

You can track your order at any time using the following link:

https://babybonde.com/apps/parcelpanel

Simply enter your tracking number or order details to see the latest shipping status.

We’re here to help if something isn’t right with your order.

If your baby carrier arrives damaged or defective, please contact us within 5 days of delivery and include a short unboxing video showing the issue. This helps us assess the situation and offer a suitable solution, such as a replacement or refund.

Please note that damage caused by misuse, improper care, or normal wear and tear is not covered.

Yes, this baby carrier supports the natural M-position for healthy hip and spine development.

Yes, the baby carrier is recognized by the International Hip Dysplasia Institute (IHDI) as a hip-healthy product. It supports the baby’s hips in the recommended “M-position,” which is essential for healthy hip development — especially in the first months of life.

Yes, the Bonding Carrier is designed for all caregivers and is suitable for both moms and dads alike.

Yes, the carrier is made from high-quality, lightweight, and breathable fabric.

This promotes airflow and helps reduce sweating — keeping both you and your baby cool and comfortable, even in warm or humid climates.

Parents find the carrier very comfortable thanks to its soft padding and triple support structure, making it ideal for long walks and extended wear. It also allows for easy multitasking, as your hands remain free while your baby is securely supported.

Yes, the carrier features lumbar support and wide shoulder straps to evenly distribute weight. It’s designed to be comfortable even for parents with mild back or shoulder issues.

Yes, it’s easy to clean. For small stains, we recommend spot cleaning by hand. If a deeper clean is needed, the carrier can be machine washed in cold water, ideally inside a wash bag to protect it during the cycle.

To extend the lifespan of your carrier, minimize machine washing and opt for spot cleaning whenever possible.

Yes, but hand washing is preferred to maintain the fabric’s integrity. If using a machine, place the carrier in a garment bag and wash separately on a cold, gentle cycle.